Our response time is 24 hours. Resolution time 2-5 days (Insurance Claims – Up too 3 months)
eMoppers will take every care not to break or damage any of your items, however sometimes accidents can happen. We recommend that items of value, (monetary or sentimental) should be stored away and dusted & cleaned by the owner. In the unlikely event that something is accidentally damaged eMop will not be able to take any responsibility for this. If the damage was due to negligence and the amount exceeds £250 then eMop will explore the possibility of submitting a claim through our insurance. Any form of damage is limited to the cost of the cleaning unless the amount exceeds £250 and was a form of negligence caused by the cleaner.
If you find that something was damaged after the cleaning took place, please report us within 48 hours:
- please provide a clear description of the damaged item and as much detail as possible including pictures of the damaged items or areas;
- for any kind of compensation we will need an invoice of repairing or similar item’s cost.
Once we receive the relevant details we will first speak to the cleaner for feedback and thereafter our customer support team will advise the next steps which can be.
Please be aware that insurance claims can take up to 3 months to be processed.