I cannot find the Mobile App in Apple Store or Play Store

You can download the Mobile App only from the UK’ Stores.

If you do not see the Mobile App in your Apple/Play store, then you will need to change your current store to the UK store.

Here is the link for Google Play and here is for Apple Store. If you still have difficulty, then please contact the eMop support team.

Why do I see ‘Time restriction?

If you see ‘Time restriction’ when you wish to accept the job, it means that you have another job which is estimated to be finished less than 3 hours before a new job you want to accept. eMop applies this rule to prevent late arrival to clients.

However, it may happen that a new job which you wish to accept is not far away from the place of your current job and you can manage to be on time. In this case, contact eMop Support Desk via Live Chat on your eMop app to check if you can be assigned to this new job.

Why am I blocked in the Mobile App?

There could be a number of reasons why you could be blocked. It could be that you cancelled a job at the last minute or you didn’t show up for a job or you did something against our rules. If you are blocked you won’t be able to accept any new jobs until you are unblocked. However, you can complete all the jobs, accepted earlier. If you are blocked for some reason then you must contact the eMop Support Team by email emopper@emop.world .

I see a job in New Orders which I want to do but for a different time

If you would like to re-schedule the time of a booking in new orders then please contact the Support Desk by email emopper@emop.world or via Live Chat on your eMop app .

Let us know the job ID and time you wish to reschedule. We will contact the customer to see if this is possible.

I forgot to press ‘Start’

If you forgot to press start, inform eMop Support Team about the case by email emopper@emop.world or WhatsApp +44 7727 847547

write your Job ID and what time you really started. As soon as we confirm the time with the client, your job will be updated according to the requested time. Otherwise, if the client doesn’t confirm your ‘Start’ you will be paid only for the time when you started according to the App.

If you haven’t pressed ‘Start’ within 30 mins of the job starting, the system will give you a penalty fee equals to one hour of your payment. If you haven’t pressed start over one hour from the job start, the system will give you £40 because of ‘no show up’ and you will be deactivated from eMop Platform.

I do not see my accepted job in my calendar anymore

There are several reasons for that:

  • Booking is cancelled by the Customer.
  • Booking is auto cancelled by the system by reason of you cancel the new time of booking provided by customer rescheduling or cancel it by yourself
  • Booking is cancelled by yourself
  • Order has been moved to another date by reason of customer rescheduling
  • If it was a double job, the job could be cancelled by the system because there wasn’t another eMopper that accepted this job.

All above cases are supported by PUSH notifications.

Also, you can check the lost order in History tab of left Slide menu.

If you are unsure please contact the Support Desk by WhatsApp  +44 7727 847547

I see the time has changed for the job that I accepted in my calendar

The reason for this is because the client has made a request to change the time. You have 10 mins after the job time was changed to accept it. Otherwise, this job becomes available on the Platform for other eMoppers.

If you missed your 10 mins window, you can grab this order as usual in New Orders with no issue.

I do not receive push-notifications from the Mobile App

If you do not receive push-notifications about new jobs, that can be results for the few reasons:

  • You are ‘Offline’ on the Mobile App. Please check it and make ‘Online’.
  • You have no Internet reception. Be sure your signal is strong enough
  • There aren’t any new jobs on the eMop platform at this moment

Please note that a bad Internet connection may affect receiving a PUSH notification, thus we suggest you double check ‘New Orders’ manually in ‘New Orders’ tab in a left slide menu.

Also, you can ‘Logout’ and ‘Login’ again. That should help.

I accepted a job accidentally

To accept the job you need to ‘swipe’ on the screen. This function was created with a purpose to prevent you from accepting orders accidentally.

If you don’t plan to do the job, please cancel it as soon as possible.

Be aware that customers get a confirmation email every time you accept a job. When you cancel the job and nobody else accepts it again, eMop losing a customer.

Contact the support team if you get a penalty fee for the cancellation to find out if there is any option to remove it.