I received an email that eMop could not withdraw money from my card

We only process the payment when the cleaning has been completed and the eMopper has finished and has checked out on their App. We will make up to 3 attempts during the 24-hour period to withdraw money from your card. If all three attempts have been unsuccessful, we will contact you and ask you to provide us with different card details. If we are not able to reach you by phone, we will send you an email with a request to top up your card or pay with another card.

The cleaner did not bring their own supplies

Please take note that our cleaners are provided with eco-friendly cleaning products which are safe for children, pets and people with allergies.

You will be required to provide a hoover, mop and bucket since it is not included in our service. In addition, many cleaners travel by public transport and cannot carry this equipment with them.

Do you provide end of tenancy cleaning?

eMop professional end of tenancy cleaning follows strict company procedures and guidelines to ensure you receive the highest level of service. Please be aware that THE DEFAULT LEVEL OF DIRT FOR END OF TENANCY CLEANING IS medium as this will allow the cleaner the time needed to perform a deep clean. Please check eMop guidelines here https://www.emop.co.uk/help/end-of-tenancy/

 

The job I booked has not been completed

When you book the service, our system estimates the duration of the cleaning. However, each property is different. That is why cleaners are asked to work within the estimated time plus one hour. If the cleaner requires more time for the cleaning than the system has estimated plus the one hour, she/he will inform us and you about this. If you do not  want to go ahead with the extra time that the cleaner needs, then you can choose to ask the cleaner to stop, when the estimated time plus one hour ends. In this case, she/he may not be able to complete the cleaning of all of the rooms that you originally booked, which will explain the incomplete service.

Can I book the same cleaner again?

Our system doesn’t offer this option at the moment. However, if you prefer to book a previous cleaner please leave a comment as you book. If the eMopper is available at the day and time requested in your booking, we will ask this person to accept your booking. Should you wish to have regular bookings with a preferred cleaner, please refer to the Cleaning Plans section on our website.

I need a cleaner urgently for today

You can book a service 4 hours in advance. If you need a cleaner to arrive earlier, just indicate that in your ‘comments’ section when making your booking! As soon as you place the booking, your job will become available for all eMop cleaners. When someone accepts your booking, you will receive an email confirmation. Otherwise, the system will automatically cancel the booking 3 hours before the requested start time; you will be sent a notification email. We will not need to refund you as we only take payment after a job is completed. The blocked estimated amount on your card will be released straight away after the booking is cancelled.

Fridge

Recommended products to use:

  • Amway Kitchen Cleaner L.O.C.™
  1. Take out all items from the fridge.
  2. Clean inside the fridge.
  3. Throw out expired food. (Ask the client in advance what can you throw out. If there are no guidelines, put all food back when you finish cleaning)
  4. Put the items back in the fridge.

 

Hall

Recommended products to use:

  • Glass Cleaner L.O.C.™
  • Multi-Purpose Cleaner L.O.C.™
  1. Wipe the dust from all accessible surfaces. Clean from top to bottom.
  2. Clean mirrors and all glass surfaces.
  3. Hoover the rugs and the floor (if the client has a vacuum cleaner).
  4. Clean switcher and door handle.
  5. Mop the floor and the
  6. Arrange client’s shoes.

Bedroom, living, dining rooms

Recommended products to use:

  • Glass Cleaner L.O.C.™
  • Multi-Purpose Cleaner L.O.C.™
  1. Wipe the dust from all accessible surfaces including windowsills, switches and lighting. (not the ceiling)
  2. Clean mirrors and all glass surfaces
  3. Arrange clothes and items. If you don’t have any specific instructions from the client, put everything back in place.
  4. Make the bed and change the sheets if required.
  5. Hoover the floor and the rugs (if the client has a vacuum cleaner).
  6. Take out the trash.
  7. Mop the floor.
  8. Clean the door handles before leaving the rooms.

Bathroom and toilet

Recommended products to use:

  • Amway Bathroom Cleaner L.O.C.™
  • Amway Glass Cleaner L.O.C.™
  • Amway Toilet BOWL Cleaner
  1. Wipe all accessible surfaces including windowsills, switches and tiles. Work from top to bottom.
  2. Clean mirrors and all glass surfaces.
  3. Wipe all bathroom cabinets.
  4. Wash the bath and the
  5. Firstly, sweep or hoover the floor and the rug (if there is any).
  6. Secondly, Mop the floor and the
  7. Clean the toilet.
  1. Wipe all door handles.
  • Attention! We recommend cleaning the floor in the toilet last in case you need to change water for cleaning in other rooms.

Kitchen

Recommended products to use:

  • Amway Kitchen Cleaner L.O.C.™
  • Glass Cleaner L.O.C.™
  1. Wipe all accessible surfaces including windowsills, switches and kitchen tiles. Clean from top to bottom.
  2. Clean the sink.
  3. Wash up or put dirty plates in a dishwasher.
  4. Wash outside the stove, the countertop and the fridge.
  5. Polish the taps.
  6. Wipe the sink one more time.
  7. Take out the trash and replace the bin bag with a new one.
  8. Mop the floor and the
  9. Wipe the door handles before leaving the kitchen.

If the customer needs you to clean inside the kitchen cabinets or the fridge, start cleaning them first.

Pull everything out of the kitchen cabinets, wipe inside and put everything back where it was.