Please note the eMop insurance does not cover the loss of the keys. The cleaner is solely responsible for the loss of the keys. If this inconvenience happens, please report it to eMop’s Support Team as soon as possible in no more than 24 hours after the cleaning.
PLEASE BE ADVISED THAT OUR LIABILITY IS LIMITED TO THE COST OF YOUR CLEANING AND WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT ARE NOT SECURED PROPERLY OR THAT WERE DAMAGED PRIOR TO OUR CLEANING. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.) Items of value, (monetary or sentimental) should be stored away and dusted & cleaned by the owner. In the unlikely event that something is damaged you will be required to contact our Support team immediately in order to submit a formal claim request through our insurers.
If you need a cleaner to pick up a key for your property somewhere, please tick the box about keys in your booking and leave detailed guidelines how to access them. We ask you to be accessible by phone before the cleaning in the case of a cleaner having issues getting into your property.
Please be advised that if the cleaner needs to pick the keys, the timing of your cleaning service will be extended for the time required to pick up the keys if they are not stored in the same building.
Some cleaners may be allergic to certain pets. That is why we kindly ask you to indicate it while making a booking. If a cleaner finds out about the presence of a pet upon arrival, please keep a pet in a different room to the one where the cleaner is working.
When a booking is completed, you can rate your cleaner on My Account – > History.
When making your booking, just leave this request in comments if you need to clean a balcony. Be aware it can take additional time to your estimated booking time.
Most cleaners travel by public transport and cannot carry the equipment with them. We request clients to provide a hoover, mop and bucket. This information in specified at the Booking Summary and in the confirmation email.
If you wish to limit your booking by a certain time, please note that we cannot guarantee that we will be able to clean all spaces indicated in the booking. Please give the cleaner instructions about your requirements.
If you wish to have regular bookings with a preferred cleaner, please refer to the Cleaning Plans section. In case the cleaner is sick or on holiday, we guarantee a replacement.
At the moment you can change the comments in your upcoming bookings and write everything you require: please add info about extra rooms or instructions about how to get to your property. Please be aware that the eMop system charges clients for the real duration of the cleaning which is likely to be more than the estimate in this case. However, if the cleaner has bookings after yours, then they may not be able to give you any additional time.
Our platform doesn’t allow to choose a gender of the cleaner in order to avoid any discrimination. However, if there is any reason you prefer a female or male cleaner to work in your home, please make a comment about your requirements in the booking. Cleaners can see your comments and pick up your job according to your preferences.
If you wish to book a clean on a regular basis, we offer you More flexible options for your Cleaning Plans. The price starts from £12/h.