You have decided to stop working as eMopper and switch to another job or to do something else more important in your life at this moment. We understand that this happens sometimes. In such a case, please, contact eMop Support Desk to refund your deposit and deactivate your account.
We wish you all the best and we will welcome you back at any point in time if you change your mind.
That can happen because you received a penalty fee and you did not have enough money on your balance to cover this penalty fee. In this case, eMop takes this fee from your deposit and you need to top-up it again. Contact to eMop Support Desk by email to find out how you can do that.
You will first need to check the location of customer’s home and plan your route so that you arrive on time for your job. For security reasons, you will only receive the customer’s details 3 hours before the start time of the job. Once you receive the client details, we recommend you contact them, to introduce yourself and to confirm the details of the location and how to get into the premises.
Secondly, you must ensure your cleaning kit with your branded uniform and the cleaning materials are with you in the eMop backpack.
Then, when you have arrived at the location you must press ‘Start’ on your eMop App. When you press Start, the customer will receive a text message. From this moment, onwards the time of cleaning has started.
Next, ask the client to show you around and explain their requirements. Change your clothes, put on the eMop branded t-shirt or the apron, prepare the cleaning materials and start cleaning. If the customer insists on you to using their own cleaning products, then you can use them.
When you have completed the job, ask the customer to check that you have done everything as expected. Clean again if the customer requests it.
At the end jand ust before you leave you must click ‘Finish’ on your eMop App. That will indicate that the job is complete and the customer will be charged for your time. When you click on ‘Finish’ the customer will receive a text message so do not click on the finish after you leave as the customer will be informed.
Lastly, rate your client.
Congratulations! Your first job is done!
If a client is not at home, you must call or text the client to clarify/confirm what you need to do. Take pictures before and after the job so that you have proof in case of any disputes.
If you broke/damaged something during the cleaning, show the customer what has happened immediately and then inform the eMop Support Desk as soon as possible by email or via Live Chat on your eMop app .Take some pictures of the damages. If the client is not at home, text or call them to let them know about the issue, attach pictures and ask them to contact eMop to report the case.
Always have slippers or extra shoes with you when going to a job. Every client is different, some of them may ask to take off your shoes. It is more professional when you are prepared for this
Wearing the branded uniform is mandatory. This is a rule described in your Service Agreement. Always put on eMop uniform – t-shirt and an apron. At least one of these items should be on you when you work. When you wear the uniform, you look professional and it is instantly recognisable that you represent eMop. eMop may ask you to send pictures from the job of you the uniform from time to time.
The payment is calculated based on all transactions that took place within the reported week minus deductions of penalty fees and credits you could have within the current week.
You can check what exactly is included in your upcoming payment by clicking ‘next payout to the bank’.
If you see ‘Time restriction’ when you wish to accept the job, it means that you have another job which is estimated to be finished less than 3 hours before a new job you want to accept. eMop applies this rule to prevent late arrival to clients.
However, it may happen that a new job which you wish to accept is not far away from the place of your current job and you can manage to be on time. In this case, contact eMop Support Desk via Live Chat on your eMop app to check if you can be assigned to this new job.
Be aware that you are fully responsible for the client’s keys if you pick up them. In the case of loss of the keys, you will have to reimburse the customer for this loss on your own.
Either you have chosen not to work for eMop anymore or we have deactivated you because of inactivity or a violation of eMop rules. If you feel this is in error, then please contact the eMop support team.
That can happens because you received a penalty fee and you did not have enough money on your balance to cover this penalty fee. In this case, eMop takes fee from your deposit and you need to top-up it again. Contact to eMop Support Team by email email@example.com to find out how you can do that.
There could be a number of reasons why you could be blocked. It could be that you cancelled a job at the last minute or you didn’t show up for a job or you did something against our rules. If you are blocked you won’t be able to accept any new jobs until you are unblocked. However, you can complete all the jobs, accepted earlier. If you are blocked for some reason then you must contact the eMop Support Team by email firstname.lastname@example.org .
If you would like to re-schedule the time of a booking in new orders then please contact the Support Desk by email email@example.com or via Live Chat on your eMop app .
Let us know the job ID and time you wish to reschedule. We will contact the customer to see if this is possible.
It may have happened because of a bad Internet connection. In this case, inform the eMop Support Team via Live Chat on your eMop app and we will press ‘Finish’ instead of you.
If you forget to press finish then you must contact the eMop Support Team by email firstname.lastname@example.org or via Live Chat on your eMop app and inform us what time you finished. Be aware that in this case your job may be limited by the estimated time only. You won’t be paid if you worked longer.
You must only press ‘Finish’ when you are at the customers property and ready to leave. Be aware that the client receives a text message with time when you finished as soon as you ‘Finished’ work at your App.
This can happen because of bad Internet connection. In this case, inform the eMop Support Team via Live Chat on your eMop app and we will press ‘Start’ instead of you.
If you forgot to press start, inform eMop Support Team about the case by email email@example.com or WhatsApp +44 7727 847547
write your Job ID and what time you really started. As soon as we confirm the time with the client, your job will be updated according to the requested time. Otherwise, if the client doesn’t confirm your ‘Start’ you will be paid only for the time when you started according to the App.
If you haven’t pressed ‘Start’ within 30 mins of the job starting, the system will give you a penalty fee equals to one hour of your payment. If you haven’t pressed start over one hour from the job start, the system will give you £40 because of ‘no show up’ and you will be deactivated from eMop Platform.
You must only press ‘Start’ when you are at the customers’ property and ready to start cleaning. Don’t ‘Start’ earlier than you arrived at the client’s place. Be aware that the client receives a text message when you press ‘Start’.