What to expect at the first cleaning job?

You will first need to check the location of customer’s home and plan your route so that you arrive on time for your job. For security reasons, you will only receive the customer’s details 3 hours before the start time of the job. Once you receive the client details, we recommend you contact them, to introduce yourself and to confirm the details of the location and how to get into the premises.

Secondly, you must ensure your cleaning kit with your branded uniform and the cleaning materials are with you in the eMop backpack.

Then, when you have arrived at the location you must press ‘Start’ on your eMop App. When you press Start, the customer will receive a text message. From this moment, onwards the time of cleaning has started.

Next, ask the client to show you around and explain their requirements. Change your clothes, put on the eMop branded t-shirt or the apron, prepare the cleaning materials and start cleaning. If the customer insists on you to using their own cleaning products, then you can use them.

When you have completed the job, ask the customer to check that you have done everything as expected. Clean again if the customer requests it.

At the end jand ust before you leave you must click ‘Finish’ on your eMop App. That will indicate that the job is complete and the customer will be charged for your time. When you click on ‘Finish’ the customer will receive a text message so do not click on the finish after you leave as the customer will be informed.

Lastly, rate your client.

Congratulations! Your first job is done!

I broke or damaged something. What do I do?

If you broke/damaged something during the cleaning, show the customer what has happened immediately and then inform the eMop Support Desk as soon as possible by email or via Live Chat on your eMop app .Take some pictures of the damages. If the client is not at home, text or call them to let them know about the issue, attach pictures and ask them to contact eMop to report the case.

Wearing the branded uniform

Wearing the branded uniform is mandatory. This is a rule described in your Service Agreement. Always put on eMop uniform – t-shirt and an apron. At least one of these items should be on you when you work. When you wear the uniform, you look professional and it is instantly recognisable that you represent eMop. eMop may ask you to send pictures from the job of you the uniform from time to time.

Why do I see ‘Time restriction?

If you see ‘Time restriction’ when you wish to accept the job, it means that you have another job which is estimated to be finished less than 3 hours before a new job you want to accept. eMop applies this rule to prevent late arrival to clients.

However, it may happen that a new job which you wish to accept is not far away from the place of your current job and you can manage to be on time. In this case, contact eMop Support Desk via Live Chat on your eMop app to check if you can be assigned to this new job.

Why am I blocked in the Mobile App?

There could be a number of reasons why you could be blocked. It could be that you cancelled a job at the last minute or you didn’t show up for a job or you did something against our rules. If you are blocked you won’t be able to accept any new jobs until you are unblocked. However, you can complete all the jobs, accepted earlier. If you are blocked for some reason then you must contact the eMop Support Team by email emopper@emop.world .

I see a job in New Orders which I want to do but for a different time

If you would like to re-schedule the time of a booking in new orders then please contact the Support Desk by email emopper@emop.world or via Live Chat on your eMop app .

Let us know the job ID and time you wish to reschedule. We will contact the customer to see if this is possible.

I forgot to press ‘Start’

If you forgot to press start, inform eMop Support Team about the case by email emopper@emop.world or WhatsApp +44 7727 847547

write your Job ID and what time you really started. As soon as we confirm the time with the client, your job will be updated according to the requested time. Otherwise, if the client doesn’t confirm your ‘Start’ you will be paid only for the time when you started according to the App.

If you haven’t pressed ‘Start’ within 30 mins of the job starting, the system will give you a penalty fee equals to one hour of your payment. If you haven’t pressed start over one hour from the job start, the system will give you £40 because of ‘no show up’ and you will be deactivated from eMop Platform.