Yes. Customers can rate cleaners, but cleaners cannot see how they were rated for every individual job. If you do receive a rating below 3, eMop will contact you to discuss what was wrong with a particular client.
When you have completed the work, please ask the client to review what you have done. Please clarify with the customer that you have done everything that they expected? Ask the client to check every room you have cleaned and re-clean if it is needed.
Once all these steps have been completed.
- Rate the client on your eMopper App.
- Press ‘finish’ when you have completed the job
- Put your uniform and cleaning materials into your backpack and say ‘goodbye’ to the client.
When you are finishing a job, you should rate the client after you have clicked ‘Finish’.