Our response time is 24 hours. Resolution time is 48 hours.
eMop charges clients according to the real time a cleaner worked at the client’s property. When the cleaner arrives to the client, he/she presses ‘Start’ on the App and ‘Finish’ at the end o of the job.
The client receives a text message about the start and finish of the job. In the event of a complaint with timing.
Please report your dispute within 48 hours. (we cannot make any adjustments after this time)
Please let us know exactly what time the cleaner arrived and left.
eMop will get feedback from the cleaner and update the time as necessary.