Our response time is 24 hours. Resolution time 2-5 days
eMop expects cleaners to remain professional at all times. In the event of a complaint about a cleaner’s behaviour eMop will investigate this complaint and take the necessary internal action against the cleaner. This can depend on the seriousness of the complaint.
If you faced any unprofessional behaviour behalf of the cleaner, please report us within 48 hours after the accident took place:
- Describe in detail the circumstances surrounding why you believe the cleaner was unprofessional.
eMop will investigate with the cleaner and allow the cleaner to provide feedback
eMop will make a decision and email the customer the outcome.