eMop charges fees whenever our service standards are broken. You can familiarize yourself with all of the fees that apply to eMoppers in your eMoppers Service Agreement.
If you believe a mistake has been made, and that you were incorrectly charged a penalty, please contact eMop Support Desk.
When we activate a new eMopper, we provide him/her with a cleaning kit that includes all the necessary cleaning products for work. The fee for this package will be withdrawn from your account when you earn at least £100 with eMop Cleaning Service Platform.
The cost of the cleaning kit is £30. We draw your attention to the fact that according to the eMopper Service Agreement you can only use cleaning supplies given to you by eMop. You may receive a fine if you break this rule.
When you are on the job, you must check-in on the eMopper App by pressing the ‘Start’ button at the beginning of the job. When you finish the job, you mut press ‘Finish.
If you did not press ‘Finish’ three times within your time at eMop you will be fined for 3- hours in accordance to the Cancellation Policy.
eMop has a strict policy concerning failure to arrive at customer’s home. If you missed the job and never informed eMop and the client that you were unable to do the job in advance it does not make a good impression on yourself and the company. Therefore, we have no tolerance for the “no show” cases.
Under such circumstances, you will be charged the full price of the estimated booking and you will be deactivated from the eMop platform forever.
If you believe a mistake has been made, and that you were incorrectly charged a penalty, please contact the eMop Support Desk.
To be on time is a key factor when providing professional service. It is very important that you arrive on time to meet the client’s expectations.
If you arrive 30 minutes late after the booking start time and don’t check-in at the start of work, you risk receiving a penalty of 1hr.
If you understand that you may be late for more than 1 hour, contact eMop Support Desk immediately, we will reschedule or cancel the booking. In this case, you will receive a fine according to the Cancellation Policy but will be able to continue working with the eMop platform. In a situation where you do not inform the client and the Support Desk about your delay, we apply the ‘No show Up’ penalty fee.
If you believe a mistake has been made, and that you were incorrectly charged a penalty, please contact the eMop Support Desk.
Every time an eMopper refuses to attend a confirmed job last minute before the job it causes us great inconvenience. It can prove difficult to find another eMopper to replace you and in these cases, we must cancel the cleaning and provide compensation to the client. All penalty fees including the late cancellation penalty fee are explained in the eMopper Service Agreement and in the Cancellation Policy, which each eMopper agrees to before starting work with the eMop Cleaning Service Platform.
If you believe a mistake has been made, and you were incorrectly charged a penalty, please contact the eMop Support Desk.
eMop charges a fee for a criminal disclosure check. This fee will be withdrawn from your account when you have worked and earned a balance over £100.
When you are uploading your documents on the website, we ask you about your background information, relying on your honesty. The criminal check status is checked later after you have been authorised. Please keep in mind that if you have not been honest about any criminal activities, we will not only withdraw the fee from your account but also deactivate you from the eMop platform.
If you have a criminal check document, please, send or bring us a copy of this document. In this case, we will not need to do a criminal check for you.
If you decide to leave the platform, you can get your deposit back.
At the interview we provide you with the backpack of cleaning products and the uniform. To be sure that you are a reliable partner and intend to work with us, we ask you to provide us with a refundable deposit of £40. If you disappear after you join eMop (that happens sometimes), the deposit will cover eMop’s cost for the backpack, the uniform and the cleaning products. Also, if you accept a job and cancel it in the last minute, eMop can use your deposit to cover the penalty fee if you don’t have enough money on your balance.
The balance of the deposit has always to be £40 to be eligible to accept jobs.
If you decide to leave eMop Platform after authorization your deposit will be given back to you.
There are some deductions and fees that eMop makes for these reasons:
You work as a self-employed individual with eMop. We don’t provide any payslip as it is available only for employees. But if you need proof of your earnings with eMop, please send us a request to emopper@emop.world and we will send you it within 3 business days.
We transfer your earning directly to your bank account which you provide us with when you join the platform
All eMoppers are independent contractors, If you need an official letter that you are an independent contractor, please send us a request to emopper@emop.world and we will send you a letter within 3 business days.
If you stopped receiving payments, it may mean that you haven’t completed any job during the reported weekor you had a penalty fee which reduced your weekly payment to £0. Please check your transaction history before contacting the support team by email emopper@emop.world. We will reply you within 3 business days.
It may happen that you have arrived on time, but the client is not at home, and you are unable to contact them. In this case, we recommend you wait at up to 30 minutes and keep calling a customer. If you cannot reach the customer, report to Telegram about the issue. We will close the job and compensate you according to the compensation rates which you can find in Docs -> Fees&Compensations
If your payment amount doesn’t match with the completed work you have done, please, double check your transaction history to be sure you were not charged any fees.
If you still believe your payment is incorrect, please, please send us an email to emopper@emop.world with details what exactly was wrong and we will reply you within 3 business days.
Currently, we don’t have an automatic option where clients can add tips via the online platform. However, if the client wishes to tip you whilst you are at their property please feel free to accept this cash, at the end of the day they are rewarding you hard work.
eMop processes payment every Tuesday, 9 days later after the reported week.
Each week, eMop calculates the jobs you have completed from the Monday to Sunday a week before.
On the main screen of your ‘Finance’ section’ you can find the date of the upcoming payment, the amount and the period you will be paid for.
By pressing ‘Next payout to the bank’ you can find transactions included in your upcoming payout
eMoppers are independent contractors who use the eMop Cleaning Service Platform. You are responsible for paying your income taxes. We don’t withhold any taxes on your behalf. If you have any questions about paying taxes, we recommend you to consult with a tax specialist.
Also, you check this link to find out more about taxes.
Yes. Customers can rate cleaners, but cleaners cannot see how they were rated for every individual job. If you do receive a rating below 3, eMop will contact you to discuss what was wrong with a particular client.