When you book the service, our system estimates the duration of the cleaning. However, each property is different. That is why cleaners are asked to work within the estimated time plus one hour. If the cleaner requires more time for the cleaning than the system has estimated plus the one hour, she/he will inform us and you about this. If you do not want to go ahead with the extra time that the cleaner needs, then you can choose to ask the cleaner to stop, when the estimated time plus one hour ends. In this case, she/he may not be able to complete the cleaning of all of the rooms that you originally booked, which will explain the incomplete service.
