Our reputation is what makes eMop successful. When you (a Cleaner) accept a job via the eMop Platform you are expected to uphold the reputation for eMop. You are responsible for the cleaning quality you provide. You must be sure that the customer is happy with the service you provide. To avoid any confusion or misunderstanding, you should clarify with the customer their expectations at the beginning of the work. You should ask the customer to review your cleaning carried out at the end of the job.
If we receive a complaint about poor cleaning standards, you should expect the following actions from eMop:
- We will send you an email from email@example.com with details of the complaint.
- You will be invited to provide your version of events by email.
- If the complaint is upheld, and eMop have to compensate a client, then the relevant amount of the compensation will be deducted from your earnings.
- You will be informed by email about the resolution of the complaint and any deduction.