Cleaner’s behaviour

eMop expects cleaners to remain professional at all times. In the event of a complaint about a Cleaner’s behaviour, eMop will investigate this complaint and take the necessary internal action against the Cleaner. This can result in deactivation from there Mop platform.

  • We will send you an email from with details of the complaint.
  • You need to provide an explanation of the situation from your side by email.
  • eMop will decide a outcome and inform you by email.
  • In case of eMop has to compensate a client, the relevant amount of the compensation will be deducted from your earning.
  • Complaints about conduct can result in deactivation

You will be informed by email about the resolution and deduction

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