eMop has a strict policy concerning failure to arrive at customer’s home. If you missed the job and never informed eMop and the client that you were unable to do the job in advance it does not make a good impression on yourself and the company. Therefore, we have no tolerance for the “no show” cases.
Under such circumstances, you will be charged the full price of the estimated booking and you will be deactivated from the eMop platform forever.
If you believe a mistake has been made, and that you were incorrectly charged a penalty, please contact the eMop Support Desk.