There are several reasons for that:
- Booking is cancelled by the Customer.
- Booking is auto cancelled by the system by reason of you cancel the new time of booking provided by customer rescheduling or cancel it by yourself
- Booking is cancelled by yourself
- Order has been moved to another date by reason of customer rescheduling
- If it was a double job, the job could be cancelled by the system because there wasn’t another eMopper that accepted this job.
All above cases are supported by PUSH notifications.
Also, you can check the lost order in History tab of left Slide menu.
If you are unsure please contact the Support Desk by WhatsApp +44 7727 847547