We do our best to make our clients happy and keep working on improving the quality of our service. However, if you are not satisfied with how your home was cleaned, please, let us know as soon as possible and tell us what exactly went wrong. Please write to our Support Desk, and attach photos to show us exactly what was wrong. Be advised that we cannot accept complaints later than 48 hours after the cleaning took place. After the investigation of the case, we may send one of our supervisors to re-clean the missed areas for free. eMop doesn’t provide any refunds for our service, that is why we strongly recommend:
- If you are at home during the cleaning, always check how the job was done at the end of the cleaning. The cleaner will clean the places that you thought were not cleaned well enough again at your request.
- If you are not home at the end of cleaning it might be more difficult to prove that the job was done incorrectly. Please be sure someone can check how the cleaning was done before the cleaner leaves your home.