When you make a booking, you’ll be able to leave comments if you are “not going to be at home”. However, someone should give the cleaner access to the property prior to the cleaning.
Also, be aware that if you are not at home, it might be difficult to prove that the cleaning didn’t meet your expectations because you had no chance to check the job at the place before the cleaner left your home.
Please bear in mind that if the cleaner is not able to get inside the property, you may be charged according to our Cancellation Policy.