We understand that your time is valuable. If the cleaner is late, they are requested to inform the customer to avoid the inconvenience.
When the cleaner delays the start time of the cleaning appointment by more than 30 minutes (but no more than 1 hour), a customer can request a discount which can be spent in their next order.
If the cleaner is more than 1 hour late, we will cancel your booking and offer you to make a new booking. You will be provided a bonus to be used for your next cleaning to compensate the inconvenience caused.