The eMop insurance policy covers costs for death or bodily injury, or damage to third party property arising in the course of your business including the supply of products (Public & Products liability).
The insurance policy excludes the first £250. Therefore, the cleaners, being independent contractors, are responsible for damages up to £250.
In case a cleaner does not admit the fault, eMop makes a decision based on the evidence supplied by a customer and a cleaner.
eMop doesn’t cover any damage even above £250 if you have used non-authorized cleaning products . In the case of damage less £250 the cleaner will compensate the client’s invoice themselves or the relevant amount can be deducted from the upcoming eMop payments.