{"id":740,"date":"2017-11-07T09:28:45","date_gmt":"2017-11-07T09:28:45","guid":{"rendered":"https:\/\/help.emop.world\/?p=740"},"modified":"2019-02-19T16:51:13","modified_gmt":"2019-02-19T16:51:13","slug":"being-professional","status":"publish","type":"post","link":"https:\/\/www.emop.co.uk\/help\/being-professional\/","title":{"rendered":"Be Professional"},"content":{"rendered":"<p>Communication is a key to success and is essential to establish trusted relationships between a cleaner and a customer.<\/p>\n<p>Here are a few tips how to set your trusted relationships with the client and receive a high rating:<\/p>\n<ul>\n<li><strong>Be on time<\/strong>! You must be on time. It is better to arrive 10 minutes in advance. If you are even 10 mins late, please call the customer and notify them that you are late and tell them when to expect you. You will never have the second chance to make the first impression.<\/li>\n<li><strong>Be polite<\/strong> with the customer and try to keep calm in any situation<\/li>\n<li>When you talk to the client \u2013 <strong>make an eye contact<\/strong><\/li>\n<li><strong>Don\u2019t interrupt the client<\/strong> when he\/she speaks<\/li>\n<li><strong>Call the client by their name<\/strong> when you talk to him\/her<\/li>\n<li><strong>Be sincere and friendly<\/strong><\/li>\n<li><strong>Smile!<\/strong><\/li>\n<li><strong>Ask qualifying questions<\/strong> when you discuss details of the cleaning job<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Communication is a key to success and is essential to establish trusted relationships between a cleaner and a customer. Here are a few tips how to set your trusted relationships with the client and receive a high rating: Be on time! You must be on time. It is better to arrive 10 minutes in advance. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62,2],"tags":[],"class_list":["post-740","post","type-post","status-publish","format-standard","hentry","category-how-to-talk-to-the-client_app","category-faq-emoppers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Be Professional - Help Centre | eMop<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Be Professional - Help Centre | eMop\" \/>\n<meta property=\"og:description\" content=\"Communication is a key to success and is essential to establish trusted relationships between a cleaner and a customer. 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