{"id":1745,"date":"2019-11-22T16:28:24","date_gmt":"2019-11-22T16:28:24","guid":{"rendered":"https:\/\/help.emop.co.uk\/?p=1745"},"modified":"2021-07-06T13:22:26","modified_gmt":"2021-07-06T13:22:26","slug":"cleaning-quality-2","status":"publish","type":"post","link":"https:\/\/www.emop.co.uk\/help\/cleaning-quality-2\/","title":{"rendered":"Cleaning Quality"},"content":{"rendered":"<p>Our response time is 24 hours. Resolution time 2-5 days<\/p>\n<p>Our all eMoppers are experienced cleaners, if for some reason the cleaning quality is not up to standard then please follow our complaints process, and we will aim to resolve your issue asap.<\/p>\n<p>Send us an email within 48 hours to <a href=\"mailto:support@emop.world\">support@emop.world<\/a> with a detailed description of the poor cleaning supported by picture evidence. Once we receive you email, we will investigate with the cleaner and get the cleaners feedback. When we receive this feedback, we will then look at all evidence and offer a proposed solution of the situation.<\/p>\n<p>Please be aware we do not provide refunds according our <a href=\"https:\/\/www.emop.co.uk\/help\/emop-booking\/\">Booking Policy<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our response time is 24 hours. Resolution time 2-5 days Our all eMoppers are experienced cleaners, if for some reason the cleaning quality is not up to standard then please follow our complaints process, and we will aim to resolve your issue asap. Send us an email within 48 hours to support@emop.world with a detailed [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[71,11],"tags":[],"class_list":["post-1745","post","type-post","status-publish","format-standard","hentry","category-complaint_procedures_customers","category-faq-clients"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cleaning Quality - Help Centre | eMop<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cleaning Quality - Help Centre | eMop\" \/>\n<meta property=\"og:description\" content=\"Our response time is 24 hours. 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