{"id":1741,"date":"2019-11-22T14:47:14","date_gmt":"2019-11-22T14:47:14","guid":{"rendered":"https:\/\/help.emop.co.uk\/?p=1741"},"modified":"2019-11-22T15:06:38","modified_gmt":"2019-11-22T15:06:38","slug":"cleaners-behaviour","status":"publish","type":"post","link":"https:\/\/www.emop.co.uk\/help\/cleaners-behaviour\/","title":{"rendered":"Cleaner&#8217;s behaviour"},"content":{"rendered":"<p>eMop expects cleaners to remain professional at all times. In the event of a complaint about a Cleaner&#8217;s behaviour, eMop will investigate this complaint and take the necessary internal action against the Cleaner. This can result in deactivation from there Mop platform.<\/p>\n<ul>\n<li>We will send you an email from <a href=\"mailto:emopper@emop.world\">emopper@emop.world<\/a> with details of the complaint.<\/li>\n<li>You need to provide an explanation of the situation from your side by email.<\/li>\n<li>eMop will decide a outcome and inform you by email.<\/li>\n<li>In case of eMop has to compensate a client, the relevant amount of the compensation will be deducted from your earning.<\/li>\n<li>Complaints about conduct can result in deactivation<\/li>\n<\/ul>\n<p>You will be informed by email about the resolution and deduction<\/p>\n","protected":false},"excerpt":{"rendered":"<p>eMop expects cleaners to remain professional at all times. In the event of a complaint about a Cleaner&#8217;s behaviour, eMop will investigate this complaint and take the necessary internal action against the Cleaner. This can result in deactivation from there Mop platform. We will send you an email from emopper@emop.world with details of the complaint. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[70,2],"tags":[],"class_list":["post-1741","post","type-post","status-publish","format-standard","hentry","category-complaint-procedures-cleaner_app","category-faq-emoppers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cleaner&#039;s behaviour - Help Centre | eMop<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cleaner&#039;s behaviour - Help Centre | eMop\" \/>\n<meta property=\"og:description\" content=\"eMop expects cleaners to remain professional at all times. 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