It was another busy morning at eMop HQ in London when an email arrived in our inbox. It was from a client. He said he\u2019d booked a cleaner to arrive at 9am to tidy his house. But it was now 10 am with no cleaner in sight. This was unusual.<\/p>\n
This cleaner takes pride in her punctuality. It was also a tad puzzling because the cleaner didn\u2019t phone in to say that she would be delayed. We called up Isabel (pseudonym) to see if she was OK and why she wasn\u2019t at the client\u2019s house.<\/p>\n
The call went as follows:<\/p>\n
eMop customer service: \u201cHi, Isabel! Where are you now?\u201d<\/p>\n
Isabel: \u201cI\u2019m at work, cleaning\u201d<\/p>\n
eMop customer service: \u201cWhere are you cleaning?\u201d<\/p>\n
Isabel: \u201cWhat do you mean? I\u2019m at the client\u2019s flat!\u201d<\/p>\n
eMop customer service: \u201cWho\u2019s the client? Can you send us the address?\u201d<\/p>\n
Isabel sent us a screen-grab from her eMop app with the order details. Sure enough the street name was the same as in the client\u2019s email. But the house number was not. The client had entered the wrong address during the booking!<\/p>\n
eMop customer service: \u201cIsabel, you\u2019re in the wrong house. Get out now!\u201d<\/p>\n
Apparently Isabel had turned up at 9am on the dot, at the address provided by the client. As chance would have it Isabel was greeted by a friendly woman who didn\u2019t speak any English, but was still happy to let her into the house, pointing out specific furniture for Isabel to clean. Presumably she identified Isabel as a cleaner because all our staff have matching eMop uniforms.<\/p>\n
By the time eMop called Isabel she was already half-way done, meaning the client\u2019s lucky neighbour got a free eMop cleaning. As for the client\u2019s own house, we cleaned it the following day, after he re-booked with his correct address.<\/p>\n