Our computational accuracy
Developing the system, we wanted to make eMop resemble the taxi scheme: you can have the service immediately, round-the-clock and you pay as you go. So, we agreed about the following:
- Consumption based billing
- 24/7 schedule
- You have an opportunity to have the cleaning started 4 hours after the order has been placed
- You can chose what exactly you want us to clean: only kitchen, just bathroom, one or two bedrooms or the whole flat. The cost of your order depends on what you choose.
It’s easier said than done. The time frame should be flexible but predictable and the client must be informed about the initial cost in advance. How can we calculate it properly?
We did a research. All through spring 2017 I kept cleaning my own apartment with a timer in order to estimate how much it takes to clean a kitchen, bathroom, bedroom, windows, microwave oven etc.
I got approximate calculations for every room, but the problem was houses differ a lot in terms of untidiness and the amount of work will vary too. So we need to consider such a factor as ‘dirt level’ which the clients estimate themselves. You choose the ‘dirt level’ and certain percentage is added to the length and cost of the order.
Looks like an operable scheme, doesn’t it. Indeed people label the level as “light’ even if their flat is a disaster. In spite of this, we do manage to fit in the announced time, because we have invented a good way to do it.
No one wants to pay for five hours of cleaning in case the anticipated time was three hours. So we only add one extra hour (never more) to the estimated timespan. It’s less pain to pay for one extra hour than for too. Even if the cleaner doesn’t fit in the time limit, the order automatically checks out. It exerts the cleaners’ discipline and motivates them to increase efficiency.
Surprisingly, the calculations turned out to be rather accurate. The real time rarely escalates beyond initial estimates. Sometimes the cleaning process takes even less time, which pleases the clients a great deal.
As for those who have to pay more than they expected, they sometimes get quite frustrated. Usually it happens when the client thinks his flat is ‘a little bit dirty’ but the cleaner considers it ‘increased work scope’ and takes a photo that perfectly proves it.
According to our calculations, it takes 45 minutes to tidy up your bathroom, we’ll spend 50 minutes on your kitchen and only twenty — twenty five on a bedroom.
Check out for our latest news and announcements! My next post is about 24/7 work schedule.
Founder of eMop